Privacy Policy

Last updated: 7 November 2026

Molepo Logistic Holding ("we", "us") respects your privacy. This page explains what personal information we collect when you enquire about our services, why we collect it, and how we look after it, in line with South Africa's Protection of Personal Information Act (POPIA).

Who we are

Molepo Logistic Holding, based in Aeroton, Johannesburg, Gauteng. You can contact us at MolepoLogisticsHolding@gmail.com or on 084 240 9561.

What we collect

When you contact us, including through our WhatsApp assistant, we may collect:

• your name and contact number (including the WhatsApp number you message from);
• trip or delivery details, such as pickup and destination addresses, dates and times, number of passengers, and a description of goods;
• any special requirements you tell us about; and
• the messages you send us in the chat.

Please do not send us banking details, PINs, passwords or one-time codes. We will never ask for them.

Why we collect it

We use your information only to respond to your enquiry, assess it, prepare a quotation and contact you about it. We do not sell your information and we do not use it for unrelated marketing.

How enquiries are handled

Our WhatsApp assistant is an automated enquiry tool. It collects your details and passes them to our team. It does not give quotations, confirm bookings or confirm vehicle availability. Those are always handled by a person at Molepo Logistic Holding. Your enquiry is sent to our team, and may be handled using the services of WhatsApp (Meta), Cloudflare and Telegram, which process information on our behalf to run the service.

Who can see it

Only authorised people at Molepo Logistic Holding and the service providers named above. We do not share one customer's information with another.

How long we keep it

We keep enquiry records for up to 12 months, then delete them, unless the law or an ongoing arrangement with you requires us to keep them longer.

Your rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it. Email us at MolepoLogisticsHolding@gmail.com and we will respond. If you are unhappy with how your information is handled, you may also complain to the Information Regulator of South Africa.

Changes to this policy

If we change how we handle personal information, we will update this page and the date above.